Privacy Policy

Last updated: 1 August 2026

Emeryville Family Dental (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect through our website and online advertising, how we use it, and the choices available to you. We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario health privacy legislation.

Who we are

Emeryville Family Dental is a dental practice located at 1344 Essex County Road 22, Belle River (Lakeshore), Ontario N0R 1A0.

What we collect

Through our website, contact forms, and advertising on platforms such as Facebook and Instagram, we may collect:

Your name
Your phone number
Your email address
The reason for your enquiry (for example, a new patient appointment or a dental emergency)
Technical information such as your IP address, browser type, device type, and the pages you visit on our site

We do not request detailed medical or dental history through our website. Please do not submit clinical information through online forms.

How we use your information

We use the information you provide to:

Contact you about the appointment or enquiry you submitted
Answer questions about our services, including coverage under the Canadian Dental Care Plan and direct insurance billing
Maintain a record of your enquiry
Understand how our website and advertising are performing, so we can improve them

Sharing your information

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.

We may share limited information with service providers who help us operate the practice and this website, such as our website host, appointment and practice management software, and analytics or advertising platforms. These providers are only permitted to use the information to provide services to us.

We may also disclose information where required by law or by a regulatory body such as the Royal College of Dental Surgeons of Ontario.

Cookies, analytics and advertising

Our website uses cookies and similar technologies, including Google Analytics and Google Tag Manager, to understand how visitors use the site. We also advertise on Meta platforms (Facebook and Instagram), which may use cookies or similar technologies to measure the performance of our ads.

You can control or block cookies through your browser settings. Doing so may affect how parts of our website function.

Enquiries submitted through Facebook or Instagram

If you submit an enquiry through a form on Facebook or Instagram, the information you provide is passed to us by Meta and is used only to contact you about your enquiry. Meta’s own handling of your information is governed by its privacy policy.

How long we keep your information

We keep website and advertising enquiries only as long as needed to respond to you and to maintain reasonable business records. If you become a patient, your clinical records are kept separately and retained for the period required by Ontario dental record-keeping requirements.

Keeping your information secure

We use reasonable administrative, physical and technical safeguards to protect personal information against loss, theft, and unauthorised access. No method of transmission over the internet is completely secure, so please avoid sending sensitive information by email or web form.

Your rights

You may:

Ask what personal information we hold about you
Ask us to correct information that is inaccurate
Ask us to delete an enquiry you submitted
Withdraw your consent to being contacted, subject to any legal or clinical record-keeping obligations

To make a request, contact us using the details below. We will respond within a reasonable time.

Children

We welcome patients of all ages, but our website and online forms are intended to be used by adults. A parent or guardian should submit enquiries on behalf of a child.